Privacy Policy

Know how we handle your data


BitPolo (“we,” “us,” “our,” “BitPolo”) is the operating entity of and other services like mobile applications, desktop applications, GUIs, APIs, etc., collectively known as the Services.

Pursuant to this privacy policy (Policy), BitPolo is committed to the protection of your personal information (PI) in our possession. This Policy states how BitPolo collects, uses, processes, stores, shares, transfers, retains and erases your personal information. This Policy takes effect whenever we act as a Data Controller with respect to the data provided by you, the Data Subject (“you,” “your,” “user,” “customer”). Notwithstanding the aforementioned statements, this Policy cannot be applied to data that is anonymized or obscured as such anonymized data cannot be used to identify our users.

When you use our Services, you consent to this privacy policy and our terms of service. Read the entire Policy to understand how the information that you provide is processed.

Personal Information (PI) Collected By BitPolo

i) Information provided by the user
This information is provided by you, the user, when you register with us, update your profile, submit your KYC application, send us a query through our support services, or provide us feedback via our feedback systems, which may include our social media handles.

Information that you provide may include but not limited to your Name, Country of Residence, Physical Address, Tax Identification Number, Driving License, Passport, National ID, Email Address, Visa/Mastercard details (only when you make a purchase or a payment using our Services), etc.

This information may be processed to provide you with the services that you request and to localize or personalize your experience using our Services. It may also be used to communicate our updates and announcements to you.

ii) Information that we gather when you use our Services
This information is one which we collect when you use our Services. This is collected by our systems automatically. This information may include but is not limited to, your IP address, the browser and the device (such as a desktop, tablet, or mobile device) that you’re using, the operating system on these devices, your mobile network, etc. These are mostly collected by cookies (refer cookie policy below) when you access our Services. They are processed to monitor traffic, user interactions, and services most preferred by them with respect to personalizing the user experience.

iii) Information that we collect from third-parties
From time to time, you may come across certain trusted third parties when you access our Services. We may gather information from these third parties which constitute our KYC partners, Social Media partners, Marketing partners, Public Databases, etc. These third-party services may also collect and maintain your personal information with respect to their privacy policies and are governed by the appropriate jurisdiction in which they operate.

BitPolo may also use the information obtained from you to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) laws.

Sharing Your Personal Information (PI)

We may share your personal information with our subsidiaries, third-party associates and partners, for the uninterrupted execution of our Services, analysis of marketing and other generalized data, and for the purpose of advertising.

We may also share your PI with a regulatory body or a governing authority, under reasonable grounds and in our sole discretion, to comply with the laws governing the jurisdictions in which we operate. We may also share your PI and consolidated as well as anonymized data with the aforementioned bodies to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) laws.

We operate in multiple jurisdictions. Thus, your PI may be handled in a jurisdiction different from the one in which you accessed our services. The PI laws governing these jurisdictions may vary from the laws in your jurisdiction. In such cases, we have taken the necessary and adequate measures to deal with the protection of your PI. Such measures are within our reasonable capabilities and comply with the data portability laws set forth in the country of your residence.

Your PI Rights

The rights and obligations that you have under applicable laws in your jurisdiction are as follows:

If you are a resident of a country in the European Union or the European Economic Area, then under the General Data Protection Regulation act, you have the right to,

  1. request access to the PI that you provide,
  2. request to correct your PI in our possession,
  3. request the erasure of your PI,
  4. regulate the processing of your PI,
  5. object to the processing of your PI,
  6. withdraw consent to share information,
  7. report to a governing authority, and
  8. portability of your PI.

Being a resident of the European Economic Area, you can object to the processing of your personal information provided that the processing is not bound by a legal or regulatory responsibility. You can object to the processing in any one of the following cases, (i) if your PI is used for the sole purpose of marketing, (ii) if you withdraw consent, (iii) if we no longer need your personal information with regards to the services that we provide, (iv) if your personal information has been used for wrongful purposes or purposes other than those contained in the Policy. Similarly, you can ask for the erasure of your personal information, however, it may be retained under the direction of a legal body, a governmental or regulatory authority.

If you are not a resident of a country in the European Economic Area, then, you may request access to your personal information by submitting your request via an email to us at [email protected]

Note: The rights and obligations mentioned herein are not comprehensive and only constitute a portion of the rights offered by the applicable laws. To know and understand your complete rights, we advise that you refer to the data protection laws as described by the appropriate authority in your jurisdiction.

Data Retention and Erasure

The data retention and erasure policy sets out the duration within which your data is retained and the cases where it is erased.

Your PI is generally retained for a period of 5 years after the termination of your account with us and will be subject to this Policy after termination. If the Policy is updated, then the updated Policy will take effect. If you want your PI erased from our logs prior to the period set forth above, then you may request erasure via email to [email protected]

Though you have every right to see through the erasure of your PI retained with us, under the direction of a legal body, or governmental or regulatory authority, or in our sole discretion, suspect unlawful activity in your account, we may choose to withhold your request.

Children & Restricted Users

We do not provide our Services for the use of children or any persons under the legal age of 18 or under any legal age as prescribed by applicable laws; nor do we endorse the use of our Services by such persons. Promptly, if you are under the legal age, then do not use our Services or provide your personal information.

Our Services are also not meant for use in areas or jurisdictions where it is deemed restricted by the governing authority. Thus, if you’re a person residing in any of these areas or jurisdictions then we advise you to abstain from using our Services.

Cookie Policy

Cookies help us offer you a better experience while you use our Services. Cookies are small files or data that are stored on your device and each time you visit our website, mobile application or affiliated services, your preferences and activity are recorded by the cookies. The next time you access our Services, these cookies remember how and when to show you relevant information based on your past interaction data.

Cookies are used both by BitPolo and by our third-party affiliates. Certain cookies (essential cookies) are allowed to be stored on your system by default as they are essential to the normal functioning of our Services. However, we provide you with an option to opt-out of allowing other cookies if you so wish. You can do this by unchecking the appropriate cookie options when the cookies prompt shows up when you access our Services.

Security of The Information We Possess

We have implemented preventive security measures to protect your Personal Information. This is designed to restrict unauthorized access to your account. At the same time, we request you to maintain the safety and confidentiality of your password, secret keys, security keys (2FA codes) and passphrases, etc.

Our systems can effectively prevent unauthorized access and use a username and password authentication system. All our services are hosted on the GCP secure servers.

Changes to Our Privacy Policy

This Privacy Policy may be frequently updated. With each successive update, the newly reformed Policy shall have legal precedence over the previous Policies. You will be duly notified of the changes to this Policy through an email to the email address that you’ve registered with us.

Contact Us

For suggestions, feedback, complaints, disputes, and any other queries, please leave us an email at [email protected]

Copyright 2020 @ BitPolo Exchange